Frequently Asked Questions

Generally, most of our clients become autonomous within their MySmartJourney space in less than a month. Our content management platform is simple and intuitive, designed to be used by any member of your team. No need to rely on a technical manager!

Each project includes a 45-minute technical orientation session. This meeting reviews essential features and advanced options depending on your needs. Time is also set aside for questions.

After this training, your teams can explore the platform, test features, and create their own point templates. A chat service is available during our business hours, along with a comprehensive tutorial covering all possible uses with MySmartJourney.

The learning curve is quick: the more you experiment with content in the MySmartJourney platform, the more intuitive becomes to use.

The MySmartJourney platform was developed to allow cultural, tourism, municipal, and industrial organizations full autonomy in creating and developing their content.

Your communications or reception teams can therefore manage your content creation independently, without relying on our technical assistance. To accelerate content creation and project development, you can also call on the MySmartJourney team.

We offer support packages including strategy, creation, and content integration directly within the MySmartJourney platform. Our team can collaborate with your organization to co-create your digital experiences.

👉🏼 Want to see an example? Discover the historic rally of Le Mans, a project co-created between MySmartJourney and the city’s teams.

Our lowest annual license starts at $700. The price varies depending on the number of microsites (QR codes and subpages) and the features selected. We also offer monthly plans for events and festivals, as well as packages tailored for small institutions and non-profits.

The first year includes setup fees to ensure training and support. You can also add support hour packages (statistical analysis, content strategy, team training).

Since each project is unique, we invite you to contact us for a personalized quote based on your vision.

Yes. You can create as many language versions as needed (English, French, Spanish, etc.) via action buttons or separate QR codes. Texts, audio, and visuals are all compatible. Translation is your responsibility, but we can refer you to friendly providers.

Yes. We regularly co-create custom features with our clients. Depending on the desired feature, its development can be shared between several organizations or funded by certain grants.

Our microsites are optimized to limit energy consumption on smartphones. Videos and audio consume more, but the main factor is your internet connection (Wi-Fi or LTE), which is essential for accessing content.

The tool allows you to integrate GIFs to make your content more dynamic and capture your visitors’ attention.

A built-in Giphy module lets you search for and add GIFs directly to your pages. You can also upload your own GIFs created from promotional videos and use them in your action buttons with images or as photos.

👉🏼 Check out "Giphy Capture" to create your own GIFs.

Yes, there is an offline version of MySmartJourney technology, in the form of a mobile app or PWA (Progressive Web App). Unlike the classic version of MySmartJourney, which uses the surrounding internet network to activate digital experiences, the offline version allows activation in areas where the network is unstable or very weak.

Note, however, that the offline version does not allow the use of MySmartJourney’s advanced features (e.g., photobooth, timer, quizzes, etc.) for space optimization reasons during app download.

Costs will also differ from our classic business model, considering the maintenance required by our team on common app stores (App Store, Google Play, etc.).

MySmartJourney takes the form of signs and/or physical displays, brochures, cards, stickers, or any other printed medium integrating QR codes, NFC, or URL links. We recommend an attractive design and a clear call to action to engage your visitors. These supports can also be integrated into your newsletters or social networks.

The graphic design and printing of your signage are handled by your usual external providers (graphic designers, agencies, or printers).

However, the MySmartJourney team can support you upstream by sharing access to our graphic best practices and strategic advice, included in our setup fees, to help you design optimal and adapted signage.

NFC (Near Field Communication) is a short-range technology that triggers a secure web link when you bring your phone close to an NFC chip. It’s commonly used for contactless payments. If your device isn’t compatible, access is still possible via a QR code or URL link.

NFC can take different physical forms. Contact us to find the best fit for your project.

Yes. Upon request, we can deactivate a page, which will disable the corresponding QR code.

The main difference lies in how they are accessed: MySmartJourney enables instant activation of digital experiences via the surrounding internet network (Wi-Fi or LTE), with no download required. In contrast, a native app must be downloaded in advance, which can hinder visitor engagement and create a barrier to the experience.

In terms of use, a native app is often developed around a flagship project or specific themes. MySmartJourney stands out for its versatility: our solution can be used in multiple contexts at once (e.g., interactive signage, cultural mediation, sharing practical information, etc.). This flexibility allows you to address various needs within the same organization, without having to spend on new project development.

A native app generally involves significant maintenance costs and technical dependency. Most updates or changes require a webmaster, causing delays and limiting team autonomy. MySmartJourney was designed to eliminate these constraints. In addition, our licensing model reduces the burden of technological maintenance, making our solution more economical, sustainable, and easy to maintain over time.

MySmartJourney acts as a complement to your website by enabling direct contact with your visitors based on their location and context during their physical visits. Our platform brings together content hidden in various places on a website in a simplified and personalized format, accessible with a simple scan.

Unlike traditional websites, which serve as promotional showcases before a visit, MySmartJourney generates personalized interactions with visitors based on the time of day, season, current weather, their interests, and/or ongoing events on site. The information shared thus becomes lively, targeted, and useful at the precise moment it is consulted, which a traditional site cannot offer with as much precision and adaptability.

The platform also integrates an interactive and playful dimension depending on the desired projects: quizzes, games, photobooth, ephemeral or exclusive content, etc. These features encourage visitor engagement and enrich the on-site experience while simplifying internal management and content updates by your teams.

We regularly collaborate with agencies. We can train their team to use the platform, give them access to certain micropages only, and work in complementarity. If you already have an agency for content creation, we adapt our role to your needs, whether for technical or strategic support.

We also offer an access management feature that allows you to give an agency access to part of your content, while keeping some content inaccessible to them.

Yes, our technology can be easily implemented outside Canada. Currently, we have projects deployed in the United States and France.

Given our presence in several organizations in France, our technology complies with the strictest European GDPR standards. We are open to discussing adaptation to the data protection standards specific to your country.

No, we do not collect personal data by default. We use Google Analytics to obtain general statistics: number of visitors, country of origin, most viewed pages, average time spent, etc. This information helps us improve the experience and adjust content.

For specific modules (e.g., Selfie Booth), clear authorization is requested from users, and your own terms of use can be integrated. Transparency and compliance with privacy standards (including GDPR) guide our practices.

To acquire a new package of support hours, simply contact the project manager assigned to your project. We charge our support hours at $150/hour.

You can purchase support hours individually, or in discounted bundles starting at 25 hours.

Note that it is also possible to change your license type during the term to obtain the “Advantage” license, which gives you 8 discounted support hours ($125/hour instead of $150/hour).

We analyze your usage at each renewal. If you exceed your package, we offer you the option to purchase additional pages. If you have unused pages, they can be transferred under certain conditions.

Our subscriptions are valid for one year (or monthly, depending on your plan). Three months before the end, we schedule a meeting to discuss results and renewal. No automatic renewal: you stay in control.